Shipping / Returns



Products on are covered under a standard 30-day replacement/return policy, unless otherwise specified in the product’s description. This return policy does not apply to closeouts, clearance, discontinued, or customized items. All shipping fees are non-refundable, and costs incurred to return/exchange shipments shall be paid by the purchasing party. All items are subject to review by Balloon Innovations Inc. to determine the possibility of non-replaceable returns due to outside influences such as vandalism or excessive wear. To request a return/exchange, please e-mail [email protected] with your order number to obtain acknowledgment of your claim. Any return received without previous acknowledgment will be rejected and sent back to purchaser with related shipping costs billed to purchaser’s account. Please include a paper copy of the order receipt along with your return. If you have any questions, concerns or special circumstances regarding a return, please email [email protected] for a prompt resolution. Please ship all returns to:

Balloon Innovations, Inc.

Attn: Returns

9160 Marshall Place

Westminster, CO 80031